Quantcast
Channel: Adweek Feed
Viewing all articles
Browse latest Browse all 21885

When a Competitor Was Caught Upselling, This Grocery Chain Had the Perfect Response

$
0
0

British supermarket chain Sainsbury's had a bit of an awkward social media moment this week, when a customer noticed a sign encouraging employees to squeeze patrons for more money.

The sign, mistakenly placed in a Sainsbury's window, said: "Fifty pence challenge: Let's encourage every customer to spend an additional 50p during each shopping trip between now and the year-end."

Londoner Chris Dodd posted a photo of the upsell encouragement to Twitter, where it's since been retweeted nearly 5,000 times:

The image sparked embarrassing news coverage for Sainsbury's, but it also inspired competitor Lidl U.K. to have a bit of fun at Sainsbury's expense.

A sign quickly whipped up by Lidl outlined its own 50 pence challenge: "Let's encourage every one of our lovely customers to save as many 50ps as possible."

Without even referencing its competitor, Lidl scored a nice publicity coup and some bonus points with consumers for distancing itself from one of shopping's most annoying daily obstacles. 

Via econsultancy.







Viewing all articles
Browse latest Browse all 21885

Trending Articles